Terms, Conditions & Returns

Returns and Refund Policy

If for any reason you wish to cancel or return a standard item to Vital Active for refund or exchange, please return it unused in original undamaged packaging with labels intact, within 14 days of purchase.

Please notify us by email (info@vitalactive.com) prior to sending goods back or use the Returns area in your account on Vital Active to request your RMA Number.

Made to measure and personalised items are not able to be returned at any point. Items are returned at customers' own cost and the correct postage must be paid. Refunds are for the order amount minus our incurred postage expense. Statutory rights are not affected. For exchanges, our standard postage rate is charged. 

Should any item purchased from us prove faulty or incorrectly packed on receipt, then please notify us. We will instruct you on the best way to return it to us, and we will replace it or refund, including refunding your UK 1st class postage expense back to us. This does not affect your legal statutory rights. 

You will find Returns Options in 'MY ACCOUNT'

We reserve the right to charge an admin fee of up to £5 for handling of returned goods sent in contravention of our policies.

Address to which returns must be sent with your RMA Number (Returns Merchandise Authorisation):

Vital Active RMA#: *****

30 Dulwich Road

London, SE24 0PA

United Kingdom

Volume discounted orders are deemed business to business transactions and different terms and conditions apply.

Cookie Policy

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Provided cookies are not blocked by your browser, our website will automatically deploy cookies on your computer when you arrive at one of our web pages. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information only for statistical analysis purposes to help us improve our website, we never use this information for any kind of marketing or advertising.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. This may prevent you from taking full advantage of the website. You can easily restrict or block the cookies used by this website through your browser settings, the Help function within your browser will provide detailed instruction of how to change these settings.

You can find more information about cookies at www.aboutcookies.org, this site provides instructions on how to block cookies on all the major browsers and also explains how you can delete cookies that have already been stored on your computer.

You should be aware that most cookies are harmless and restricting them may impact on the functionality of the websites you visit.