Delivery Information

Below is the information on our deliveries for the UK, EU, and the rest of the world. Prices included handling, packaging, and postal costs.

Coronavirus (COVID-19) Update

Delivery services are being disrupted and altered on a global basis, day-by-day. If you have an urgent requirement, rather than select one of the premium options, please call us so we can ensure the required service is still available or, if not, what alternatives we can find for you.

UK

 Price (from)Time
Royal Mail 2nd Class£1.95Up to 5 Business days | If you are not in a hurry...
Royal Mail 1st ClassFREEOn Orders over £100: 1-2 Business days after dispatch | 1st Class Royal Mail | If Shipped Friday, may arrive on a Saturday
Royal Mail 1st Class£3.951-2 Business days after dispatch | 1st Class Royal Mail | If Shipped Friday, may arrive on a Saturday
Next-Day 1 pm£7.75Next Business day 1 pm (on orders placed before 3 pm weekdays) | MUST BE SIGNED FOR (usually arrives before 1 pm) | If Shipped Friday = Monday Delivery **
Next-Day 9 am£25.00Next Business day 9 am (on orders placed before 3 pm weekdays) | MUST BE SIGNED FOR (arrives before 9 am) | If Shipped Friday = Monday Delivery **
Saturday AM£14.95Next day Saturday AM (on orders placed before 3 pm Friday) | MUST BE SIGNED FOR (usually arrives before 1 pm) **

** UK Specific Covid-19 updates:

As of 14 March 2020, for all signed-for services, the Royal Mail is no longer asking recipients to sign for items. However, they are still capturing the recipient’s name and confirmation of delivery.

As of 28 September 2020, in addition, Royal Mail has advised us that deliveries are taking longer across the whole of their network. Their Special Delivery next day service has been adjusted: the 9 am guaranteed is now 11 am next working day; the 1 pm guaranteed is now 4 pm next working day

Couriers for large orders and hand delivery services (within London) available upon request. Please call us for a quote.

Europe

 

Price

(from)

Time
Standard EU Small Packet£4.003-7 Business days
Standard£9.753-5 Business days
International Tracked£14.752-4 Business days

** Covid-19 Update: due to delays in the international network, we strongly recommend items are sent by International Tracked. We are not able to track Standard deliveries, and depending on the destination, you may have to wait for a significantly longer period for your order to arrive.

World Zone (North America, South America, Africa, the Middle East, the Far East and South-East Asia, Australasia)

 PriceTime
Standard£9.755-7 Business days
International Tracked£14.754-6 Business days

** Covid-19 Update: due to delays in the international network, we strongly recommend items are sent by International Tracked. We are not able to track Standard deliveries, and depending on the destination, you may have to wait for a significantly longer period for your order to arrive.

Made to Measure Orders

Made to measure orders take 5-7 business days to manufacture. Depending on the delivery method you select, they will then be delivered after that time. For example, if you choose UK Free Delivery (up to 5 business days) you should expect to receive your delivery 10-12 business days following your order. You will receive an email when the order is shipped, keeping you updated on its progress.

Personalised Embroidery Orders

Orders that have custom embroidered initials and flags take 10-12 working days to be completed. Depending on the delivery method you select, they will then be delivered after that time. For example, if you choose UK Standard Delivery (1-3 business days) you should expect to receive your delivery 12-15 business days following your order. You will receive an email when the order is shipped, keeping you updated on its progress.

If you have an urgency, please call us where possible so that we can do our best to ensure your order arrives on time.