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Delivery Information
Below is the information on our deliveries for the UK, EU, and the rest of the world. Prices include handling, packaging, and postal costs.
UK: Royal Mail Strikes
As/when these occur, there will be delays in shipments to our customers. On Royal Mail's behalf, we apologise for this. Where appropriate we may use alternative couriers, for example, Evri, instead of Royal Mail. You may, therefore, get emails or messages from them giving you updates on your delivery.
Ukraine/Russia Services
All services are suspended until further notice
UK Information
| Price (from) | Time | |
|---|---|---|
| Standard | £4.45 | Typically 1 to 4 Business days after dispatch |
| Standard Plus | £6.25 | Signed For: Typically 1-3 Business days after dispatch | If Shipped Friday, may arrive on a Saturday |
| Next-Day 1 pm | £8.50 | Next Business day 1 pm (on orders placed before 2 pm Monday - Thursday/noon Friday) | MUST BE SIGNED FOR (usually arrives before 1 pm) | If Shipped Friday = Monday Delivery * |
| Next-Day 9 am | £27.95 | Next Business day 9 am (on orders placed before 2 pm Monday - Thursday/noon Friday) | MUST BE SIGNED FOR (arrives before 9 am) | If Shipped Friday = Monday Delivery * |
| Saturday AM | £16.95 | Next day Saturday AM (on orders placed before noon Friday) | MUST BE SIGNED FOR (usually arrives before 1 pm) * |
Couriers for large orders and hand delivery services (within London) are available upon request. Please call us for a quote.
Overseas
** Due to continuing delays in the international network, we strongly recommend items are sent by International Tracked. We are not able to track Standard deliveries, and depending on the destination, you may have to wait for a significantly longer period for your order to arrive.
EU Countries
Price (from) | Time | |
|---|---|---|
| Standard | £9.00 | Typically 5-15 Business days |
| International Tracked | £14.75 | Typically 5-10 Business days |
Rest of the World
Price (from) | Time | |
|---|---|---|
| Standard | £11.50 | Typically 5-15 Business days |
| International Tracked | £16.75 | Typically 5-10 Business days |
Made-to-Measure Orders
Made-to-measure orders take 5-7 business days to manufacture. Depending on the delivery method you select, they will then be delivered after that time accordingly. You will receive an email when the order is shipped, keeping you updated on its progress.
If you have an urgent requirement, please call us so we can do our best to ensure your made-to-measure order arrives on time.
Disclaimer
The information on this website is not intended as a substitute for the advice of your healthcare professional. Your doctor is in the best position to assess your condition and prescribe the correct treatment. Vital Active conform to the Distance Selling Regulations, which are designed to protect you when buying online.
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