Delivery Information

Below is the information on our deliveries for UK, EU and the rest of the world. Prices included handling, packaging and postal costs.

Coronavirus (COVID-19) Update

Delivery services are being disrupted and altered on a global basis, day-by-day. If you have an urgent requirement, rather than select one of the premium options, please call us so we can ensure the required service is still available or, if not, what alternatives we can find for you.

UK

 Price (from)Time
Royal Mail 2nd Class£1.95Up to 5 Business days | If you are not in a hurry...
Royal Mail 1st ClassFREEOn Orders over £100: 1-2 Business days after dispatch | 1st Class Royal Mail | If Shipped Friday, may arrive on a Saturday
Royal Mail 1st Class£3.951-2 Business days after dispatch | 1st Class Royal Mail | If Shipped Friday, may arrive on a Saturday
Next Day 1pm£7.75Next Business day 1pm (on orders placed before 4pm weekdays) | MUST BE SIGNED FOR (usually arrives before 1pm) | If Shipped Friday = Monday Delivery
Next Day 9am£25.00Next Business day 9am (on orders placed before 4pm weekdays) | MUST BE SIGNED FOR (arrives before 9am) | If Shipped Friday = Monday Delivery
Saturday AM£14.95Next day Saturday AM (on orders placed before 4pm Friday) | MUST BE SIGNED FOR (usually arrives before 1pm)

UK Specific Covid-19 update: As from 14 March 2020, for all signed-for services the Royal Mail is no longer asking recipients to sign for items. However, they are still capturing the recipient’s name and confirmation of delivery.

1 April 2020 Update Royal Mail have advised us that deliveries are taking longer across the whole of their network. Their Special Delivery next day service has been adjusted: the 9 am guaranteed is now 12 noon next working day; the 1 pm guaranteed is now 9 pm next working day

Couriers for large orders and hand delivery services (within London) available upon request. Please call us for a quote.

Europe

 

Price

(from)

Time
Standard EU Small Packet£4.003-7 Business days
Standard£7.753-5 Business days
International Tracked£13.252-4 Business days

World Zone (North America, South America, Africa, the Middle East, the Far East and South East Asia, Australasia)

 PriceTime
Standard£7.505-7 Business days
International Tracked£14.754-6 Business days

Made to Measure Orders

Made to measure orders take 5-7 business days to manufacture. Depending on the delivery method you select, they will then be delivered after that time. For example, if you choose UK Free Delivery (up to 5 business days) you should expect to receive your delivery 10-12 business days following your order. You will receive an email when the order is shipped, keeping you updated on its progress.

Personalised Embroidery Orders

Orders that have custom embroidered initials and flags take 10-12 working days to be completed. Depending on the delivery method you select, they will then be delivered after that time. For example, if you choose UK Standard Delivery (1-3 business days) you should expect to receive your delivery 12-15 business days following your order. You will receive an email when the order is shipped, keeping you updated on its progress.

If you have an urgency, please call us where possible so that we can do our best to ensure your order arrives on time.